Pothole and Graffiti Hotline Initiative
The DPW has instituted a new resident hotline, exclusively for the reporting of potholes and graffiti concerns. We have established this service to provide citizens with an easy and efficient method of reporting these quality of life issues and encourage residents to call as needed.
Pothole and Graffiti Hotline: (781) 477-7099 Prompt # 8
Online Web Form: Click here to submit an Online Request
Any individual, who wishes to report a dangerous pothole situation, or to request a pothole repair, can call the DPW pothole hotline directly, 24 hours a day. Also, anyone wishing to request a cleanup of new or existing graffiti, on city property, can also call the same hotline, 24 hours a day. The dedicated hotline will accept messages days, nights and weekends.
Callers will have an opportunity to leave detailed information on specific street and road locations and areas of concern, including parks, playgrounds, public buildings and properties. The callers may remain anonymous or they may leave a telephone number for additional information if so desired. All messages will be retrieved daily and will be prioritized accordingly.
We are very happy to offer this new resource for our residents and businesses which is another endeavor by the department to provide efficiency. While these hotlines will enable our department to expedite and troubleshoot concerns on a daily basis, they are also advantageous economically. We continually strive to preserve our properties, protect our assets and develop public awareness of what we offer to the community. We welcome the calls!