City of Lynn - Personnel Department
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Posting Date September 29, 2021

Inspectional Services - Department of Public Health

Job Title

Contact Tracing Supervisor

Salary $60,970 per year; 33.5 hours per week; This contractual position is grant funded through June 30, 2023

Eligible for city health, dental, and life insurance

Deadline In light of the current public health emergency, applications will be reviewed immediately upon receipt and accepted on a rolling basis until the position is filled. 

The City of Lynn seeks a Contact Tracing Supervisor to oversee the Lynn Department of Public Health’s contact tracing operation, as we continue to mitigate the ongoing impacts of COVID-19 on the Greater Lynn community.

Duties and Responsibilities
  • Supervise COVID Community Team units; each unit will have Case Investigators and Contact Tracers
  • Support calling cases of COVID-19 and collecting contact information.
  • Quality assurance and data management.
  • Support training and mentorship of all contact tracing teams.
  • Call patients diagnosed with COVID-19 to risk stratify and gather contacts.
  • Facilitate communication from central leadership team on progress, changing protocols, procedures, and referral criteria.
  • Troubleshoot with units on difficult cases, patient referrals, and escalate as needed to central leadership team.
  • Ensure contract tracing units are meeting target goals, or if not help central team adjust target goals.
  • Assist with performance management of team.
  • Where possible and time allows, make calls to patients and contacts.
  • Working remotely in a virtual call center environment for the entirety of a shift.
  • Any other duties as assigned by the Director of Public Health.

Ability to exhibit a professional, positive attitude, empathy, and strong work ethic; Excellent interpersonal skills required and ability to interact professionally with culturally diverse individuals in distress; Bachelor’s degree and/or equivalent experience required; Excellent organizational and communication skills; Critical thinking and sound judgment; Ability to handle confidential information with discretion and professionalism; Proficiency with computers; Knowledge of public health practices, infectious diseases, disease control, and epidemiologic methods preferred; Working knowledge of Lynn and the community’s culture. Bilingual/bicultural candidates strongly encouraged to apply.


Hours and Term of Service

Flexible, including evenings and weekends as needed.

How To Apply A completed application, with cover letter, can be submitted via e-mail (, regular parcel post, or in person to the Personnel Department, Room 307, Lynn City Hall. If submitting via e-mail, please include the “Job Title" (see below) in the subject line of your email.
Email Subject "Contact Tracing Supervisor"
Closing Date

Applications will be accepted on a rolling basis until positions are filled.

The City of Lynn is an Equal Opportunity Employer

The City of Lynn is an Equal Opportunity Employer. This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.

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Last Update: September 29, 2021 12:35 PM

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